The 2022 release wave 2 brings improvements in the authoring experience with topic overlap detection available in all Power Virtual Agents languages, author adaptive cards, multi-modal response authoring, and more. You can deploy bots to many channels, including websites, Microsoft Teams, and Facebook. With deep integration with Power Automate and the Microsoft Bot Framework, authors can extend their bots to integrate with API backends, which will enable the bots to handle additional topics, limited only by the author’s imagination. A bot can interact with users, ask for clarifying information, and answer a customer's questions. Power Virtual Agents gives anyone in your organization the ability to create powerful custom bots using an easy, code-free graphical interface without the need for AI experts, data scientists, or teams of developers. Your bots can answer routine questions, resolve common issues, or automate tasks that take up valuable customer or employee time.Ĭreating a bot is typically a complex and time-intensive process, requiring long content update cycles and a team of experts. Power Virtual Agents enables anyone in your organization to create AI-powered bots that can chat with users about specific topics. In this article, you'll find the product overview and what's new and planned for Power Virtual Agents. The 2022 release wave 2 plan covers all new functionalities planned to be delivered to market from October 2022 to March 2023.
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